LAS CASITAS EL CUYO
TERMS AND CONDITIONS


By proceeding with my booking  , I agree that I have read, understand, and agree with all the terms of this rental agreement. I also agree that all the information I have filled out on this agreement is accurate.

In consideration of Las Casitas El Cuyo (“LCC”) accepting me for accommodation and/or a Holidays Package(“Program”) I acknowledge, understand and agree to the following conditions:

Definition

References to LCC include its partners, officers, employees, members, servants and/or agents. References to “claims” include any claims for any type of damages, compensation, costs (including legal costs), awards and/or any other form of loss and/or liability. References to “liability” include any liability in contract, for breach of any duty of care, under any legislation and/or under any other legal basis. Limitations of Liability and Indemnity Las Casitas El Cuyo – rental and marketing agents for properties in Puerto El Cuyo -- along with the owners of the properties and on site property managers shall not be held liable for any claim, loss, damage, cost or expense of any nature whatever incurred by any person occupying or visiting the accommodations, arising out of a) personal injury, health problems, accident or death, (b) property loss, (c) physical or mental impairment and/or (d) inconvenience resulting from any act of war, natural disaster, governmental act, or any other event or cause. Upon payment for accommodations each guest hereby indemnifies Las Casitas El Cuyo and the owners, along with their employees, families or representatives while at the property being rented or in connection with travel to and from Mexico or the property.

We encourage you to print and attach a copy of these policies to your reservation coupon.

Las Casitas Currency: 

USD ( US Dollar or its equivalent in Mexican Pesos (MXN) .

Rental Prices

Each vacation rental or program has the prices listed in US Dollars are subject to change until confirmed. 

Accommodation prices are per unit and Programs prices are by guest.

Reservations

All prices are in US Dollars unless otherwise stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.

Required 100% deposit at booking and balance must be received prior arrival date.  

Check-in / Check-out

Guest check-in time is 3:00 p.m. If rooms are requested prior to check-in time, early arrivals will be accommodated, as rooms become available. Check-out time is 12:00 a.m. Las Casitas can store luggage on a complimentary basis for guests who have checked out, but are not yet departing the property. 

General

Las Casitas El Cuyo holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.

Changes of dates of stay

If the clients wish to change the date of stay, the Company will have to be contacted directly at lascasitaselcuyo@rtcproperty.com or telephone number +52 (986) 106 03 93. All request for changing the date of stay will be subject to availability and may or not be subject to additional charges, according to seasonal rates. In the event that the Company accepts the requested change of dates of stay, and the client is subject to a refund, the transaction will be done in the same way that payment was done.

Risk acceptance / entry form

It is a condition of entry onto each trip that the risk acceptance waiver must be read, and agreed upon before arrival. In booking with LCC the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional or less demanding and active holidays. In accepting the risk involved passengers acknowledge the decision to travel has been made after due consideration or relevant travel information and no liability exists to LCC or the service provider.

Payments

Las Casitas accepts:

Wire Transfers
Paypal
Cash
Western Union

Cancellations & Refunds

Cancellation of Accommodation by Las Casitas El Cuyo

If you are obliged to cancel your booking you should write to Las Casitas immediately. The following sliding scale determines if your holiday is refundable:

* Cancellation over 6 weeks before departure date - loss of 30% of holiday cost 

* Cancellation 4-6 weeks before departure date - loss of 50% of holiday cost

* Cancellation 2 - 4 weeks before - loss of 75% of holiday cost

* Cancellation under 2 weeks before - loss of 100% of holiday cost.

 

Cancellation of Holidays Packages

If you are obliged to cancel your booking you should write to LCC immediately. The following sliding scale determines if your holiday is refundable:

* Cancellation over 12 weeks before departure date - loss of 30% of holiday cost 

* Cancellation 8 - 12 weeks before departure date - loss of 50% of holiday cost

* Cancellation 6 - 8 weeks before - loss of 75% of holiday cost

* Cancellation under 6 weeks before - loss of 100% of holiday cost.

Las Casitas El Cuyo reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.

Alterations to your holiday by Las Casitas: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.

Hurricane Policy

In case the house should be damaged due to a hurricane prior to arrival, and therefore not be useable to its full capacity, the full payment will be returned. In such an event the renter also has the opportunity to book the property during the same period the following year for the same rate .

Self catering holidays

Our self catering apartments are not, in most cases, owned by LCC. They are rented independently . The apartments provided for self catering holidays are not always the same apartments as are shown on the website.

Liability: Las Casitas El Cuyo accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. For guaranteed reservations, in the unlikely event that the Company cannot provide the services mentioned in the reservation coupon, The Company would accommodate its client in a property with at least the same quality in Puerto El Cuyo Area, at no additional cost or expense for the client.

Complaints: If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Las Casitas El Cuyo representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.

Insurance

Everyone booking a holiday with Las Casitas El Cuyo must have full travel insurance. LCC accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently.

Packages and Activities

In the event of poor weather, the passenger shall have no claim against LCC or the operators. 

Physical Fitness and Medical Condition

I confirm I have fully disclosed to LCC any injury, disability, medical and/or health condition (whether past or current) which is relevant to me. I understand that failing to do so may increase the risk of me becoming injured or killed. I declare that I am medically and physically fit and able to participate in the Program and I will immediately notify LCC of any change to my medical condition, fitness and/or ability to participate in the Program. 

Instructions 

I agree at all times to comply with the safety procedures of LCC and the instructions given to me by any representative of LCC. 

Participation 

I agree that my participation in the Program from time to time is at the absolute discretion of LCC depending upon wave and weather conditions and other local factors as well as my medical condition, levels of fitness and surfing ability. I will at the request of LCC cease any and all activities forming part of the Program as directed by LCC. I acknowledge that any such direction from LCC is made in the interests of my safety and/or the safety of other participants in the Program and that I am not eligible for any form of refund and/or compensation in such circumstances except at the absolute discretion of LCC

Medical Treatment

If I am not able to convey my wishes, eg due to being unconscious, LCC may at their discretion arrange medical or hospital treatment (including ambulance transportation) for me. I authorise such actions being taken by LCC and agree to meet and/or repay to LCC all costs and expenses associated with such action. I agree that LCC are under no liability to arrange any medical and/or hospital treatment which may expose LCC to financial cost and/or expense. I agree it is my responsibility to take out insurance which covers such costs and expenses which may be desirable as a result of the Program. .

Disclaimer 

Water Sport is inherently dangerous. Injury and/or death may result from water hazards ( drowning, other person, moving boards with sharp parts) underwater hazards ( reefs, currents, ocean floor) and marine life ( sharks) and other risks which I may be exposed to during the Program. I understand and acknowledge the risks which are associated with water sports. I acknowledge that accidents can and often do happen which may result in me being injured or even killed. I have voluntarily read and understood this warning and accept these risks.  

Disclaimer

You declare that you do not and will not hold LCC responsible or liable for any illness, injury or accident incurred by the guest, or inflicted by you upon others whilst participating in any of the activities on offer at LCC, for the ‘duration of stay’. Whilst LCC will take every reasonable precaution to ensure our you safety, each guest must declare themselves of sound mind and body for such activities before participating. Furthermore all you must have full and appropriate Travel insurance which specifically covers such activities for the ‘duration of stay’. You must accept that LCC and their representatives are merely guiding the you and that guidance is for informational purposes only and is not meant as expert advice or opinion and is not intended to be relied upon as physiological or safety advice. 

Additional Rules and Regulations

Weekly Rates: Apply to 7 night or longer reservations. Special monthly rates are available upon request. Maximum occupancy : Extra person subject to a $25.00 Usd charge per night. 

The guest is responsible for any missing or damaged items in the units belonging to the owner. The costs for the repair or replacement of these items will be charged to the guest.

All items are specifically inventoried by each unit's respective property management agent for each unit.

The guest acknowledges that it is not recommended to drink water from any other source than the bottled Electropura or Cristal water provided in each unit.

Las Casitas El Cuyo, the property managers and the owners they represent are not responsible for any cases of theft or replacement of stolen valuables from the unit during the guest's stay. The guest acknowledges that it is the responsibility of the guests to keep the entrance door closed and locked, and balcony doors closed and locked while absent. Any lost item belonging to guests is the responsibility of the guest.

Any behavior deemed inappropriate by the property managers, including excessive noise, throwing items from the balconies, destruction of property, behavior resulting in complaints from other guests, etc., may result in eviction, and in legal cases, notification of the authorities. In such cases, no refunds will be made.

Language

This document is construed in accordance with the English Language and in case of any conflict between the English Language version of this document and any translation; the English Language version shall take precedence and shall prevail. 

Passports and visas

It is the passenger’s responsibility to carry a valid passport and have obtained the appropriate visas when travelling with LCC. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.

Law and Jurisdiction

This document is subject to the law of Mexico and both myself and LCC submit to the exclusive jurisdiction of the courts of Mexico in relation to any claim and/or liability connected with this document and/or the Program.